Customer Support Manager - Applecross Shore Care Community

At Opal HealthCare, we know that companies don’t succeed, people do. 

Opal Healthcare is Australia’s largest residential aged care provider, with 133 Care Communities and over 20,000 team members nationwide. Our values of Compassion, Accountability, Respect and Excellence are at the heart of everything we do.

All applicants will be contacted for an interview as soon as possible**

As the Customer Support Manager, you will grow our business by leveraging your existing relationships and developing new relationships through social engagement activities to promote the Care Community. 

 Role requirements and responsibilities:

• Based @ Applecross Shore Care Community
• Experience in Sales/Administration roles desired
• Experience in Hotel / Duty or Property Management is welcome
• Management of customer enquiries, conduction of site tours
• Management of sales pipeline to improve conversion rates
• Implementing sales programs to improve uptake of additional services
• Monitoring service standards and customer feedback
• Reception and other administration duties where required

You are:

• Passionate and driven about doing work that matters, creating a positive influence in an environment that values meaningful life
• A capable and empathetic leader who can confidently direct and lead teams to develop capability and achieve high-quality outcomes
• Engaging and collaborative, bringing energy and enthusiasm for working with families and colleagues, daily

At Opal HealthCare we are dedicated to our purpose to bring joy to those we care for. In joining Opal, you will have access to a range of benefits including:

• Work/life balance
• Dedicated mentoring & internal/external career development programs to build and accelerate your career - such as Nurse Graduate programs, Emerging Leadership Programs, Senior Leaders programs and more via our very own Opal Healthcare Academy https://academy.opalhealthcare.com.au/
• Sponsored study & training along with Scholarship opportunities of up to $15,000 for further education & training through local & national University, TAFE & RTO partnerships
• Paid parental leave
• Employee Referral Program – earn up to $5,000 in incentives for inviting your friends to work
• Internal & external training programs
• National secondment opportunities to diversify your experience   
• Sector leading training, systems & innovation

Please note all applicants must be willing to complete a pre-employment medical, police clearance and NDIS worker’s clearance.