Community Manager

About the Location

Located on the idyllic Fraser Coast in Queensland, Ingenia Lifestyle Hervey Bay sits amongst peaceful surrounds tucked away from the hustle and bustle, yet surprisingly close to everything you need. Just a few minutes’ walk to the beach, and around the corner from the infamous Urangan Pier, our community is ideally positioned to take advantage of the laid-back Queensland lifestyle.

About the Role

We are seeking an experienced hands-on Community Manager to effectively manage the day-to-day operations and resales within our lifestyle community. This Community Manager position the right candidate will be responsible for full management of all operational aspects associated with the Community and promoting and selling resale homes within the community. Maintaining our inhouse residents and relationships with potential buyers and vendors and creating a welcoming and inclusive environment for all residents.

 Key Accountabilities

• Engage with residents to curate a social and wellness program that builds on Community 
• Provide a high level of customer service to all residents, guests, and community members 
• Financial management including budgeting, profit and loss and reporting
• Coordinate the effective management of the onsite team, including grounds and maintenance, cleaning, and administration staff 
• Manage the health, safety, and compliance requirements of the Community
• Ensuring the Community presents to a high standard 
• Support the Construction and Development teams with new homes delivery, installation and or the refurbishment process of resale homes
• Establish relationships within the local Community to benefit the residents of Hervey Bay.
• Build and maintain relationships with vendors to educate them about our selling services, ensuring high conversion rates and the success of resales.
• Act as the selling agent and advocate for customers, providing guidance throughout the selling and buying process.
• Engage with residents to curate a social and wellness program that builds on Community.
• Conduct property/community tours and provide information to interested buyers about available homes and amenities.
• Full management of all operational aspects associated with the Community.
• Provide a high level of customer service to all residents, guests, community members, and potential buyers, addressing any questions or concerns in a timely and professional manner.
• Maintain the CRM database with active resale listings and buyer information.
• Negotiate offers, counter offers, and contract terms on behalf of vendors to secure the best possible deals.
• Monitor market trends and competitor activities to stay informed about industry developments and adjust sales strategies as needed.
• Coordinate the effective management of the onsite team, including grounds and maintenance, cleaning, and administration staff.
• Manager a team with positive outcomes.

About You

• Experience in real estate, hospitality management, or aged care
• A demonstrated self-starter, enthusiastic to drive results, and capable of working to operational requirements.
• Outstanding relationship building skills 
• Excellent leadership qualities 
• Exceptional customer service skills 
• Excellent administrative, financial controls and practices 
• Ability to identify problems and to use initiative and effective communication skills to resolve the issue 
• Demonstrated capability and experience in the management of maintenance of buildings and grounds is desirable 
• Ability to respond well to emergency situations

Culture and Benefits

• Fab discounts on our holiday parks
• Varied and unique role
• Inclusive and friendly culture

What’s next?

If you wish to join a successful team in a growing company, please click on the apply for this job button and submit your resume.

Please note that to be considered for this role you must be able to work in Australia and be residing in Australia at the time of application. Only applicants who progress to the next stage in the recruitment process will be contacted. You will be required to complete a National Police History Check if you are successful for this role.

No agencies please.