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Reception/Front Office Administrator

Shoalhaven Heads NSW 2535, Australia Req #11132
Thursday, 23 May 2024
You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.
We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.
Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.

About the Community

Ingenia Lifestyle Coastal Palms is an over 55s community in the heart of the picturesque Shoalhaven Heads on the South Coast, minutes from Seven Mile Beach and the Shoalhaven River. Coastal Palms is a food, nature, and adventure lover’s paradise, with a welcoming and close-knit community. Residents at Coastal Palms have the beach, the bush, and a myriad of recreational choices, including bowls and golf on their doorstep – it’s the perfect location for the next chapter of your life.

About the Role

This opportunity will assist the Community Manager in the provision of administration services to the residents and guests and support the efficient operation of reception.

This is a Part-Time opportunity, approximately 17 to 24 hours per week. 

Key Accountabilities

  • Managing reception and front of house
  • Take payments when necessary.
  • Assist guests & residents with all questions and reasonable requests.
  • Greet residents and guests in a warm and friendly manner.
  • Register any issues in terms of cleaning, maintenance, office, common areas etc.
  • Conduct site tours, if necessary, with prospective residents
  • Use of computer programmes and MS Office to maintain databases in relation to guests and residents.
  • Answering incoming calls, action faxes and emails and sort mail
  • Attend to general receptionist duties including filing.
  • Any other duties as assigned by management.
  • Ensure the site remains clean and tidy.
  • Lock up facilities including but not limited to office, units, common areas and gates.
  • Attend to matters including but not limited to noise complaints, maintenance requests, repairs to public area facilities, etc.
  • Carry out routine walk around, and perimeter checks to ensure all residents are abiding by site rules.
  • Actively foster and support a positive working relationship with all team members, always following correct reporting lines.
  • Show absolute care and empathy towards the needs of our customers, communicate with genuine care and engage in positive relationships while maintaining professional conduct.

About You

  • Previous reception and administration experience is essential
  • Previous Strong computer literacy skills
  • Planning and organisational abilities
  • Confident in decision making and able to work with minimal supervision.
  • Excellent written and verbal communication skills.
  • Excellent customer service skills.
  • Proactive team player.
  • Well-presented, confident, and proficient at dealing with people.

Next Steps

Click the apply button and submit your updated CV. No cover letter necessary. Previous applicants for this role need not reapply as we have your details on file.

 Culture and Benefits

  • Employee rewards and recognition program
  • Discounted accommodation rates at Ingenia holiday parks
  • Friendly environment

Please note that to be considered for this role you must be able to work in Australia and be residing in Australia at the time of application.  You will be required to complete a National Police Check & Working with Children Check if successful for this role

Culture and Benefits
In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs including some amazing discounts at our Holiday Parks... so come join the team and apply now! We look forward to receiving your application. Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights. All employees of Ingenia Communities must undergo a National Police Check.

Other details

  • Pay type Hourly
Location on Google Maps
  • Shoalhaven Heads NSW 2535, Australia