Service Specialist - MI Member Engagement NSW

Sydney NSW, Australia Req #264

Monday, 29 July 2024

About Avant

Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 125 years.

Avant now represents 80,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.

As a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our member, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety and professionalism in medicine, through delivering education and research activities.

About The Role
The purpose of this role is to provide consistently superior service to Avant members and customers.
Service Consultants are our front-line service staff and need to be knowledgeable on process, procedures and business rules. They are responsible for servicing our members through a variety of different channels, including inbound and outbound phone calls, letters, faxes and emails.
Through the general course of this role, Service Consultants develop a strong generic knowledge of product, policy and procedures, providing an excellent platform to grow and develop a new career with Avant.

About You
We are seeking a dedicated Service Specialist to join our team. As a Service Specialist, you will be responsible for delivering consistently superior service to our clients and ensuring the provision of quality work in all interactions. You will assist with member record maintenance, identify continuous improvement opportunities, and contribute to the overall success of the department.

Key Responsibilities:
• Deliver consistently superior service to clients, exceeding expectations.
• Ensure the provision of quality work in all aspects of service delivery.
• Assist with member record maintenance, ensuring accuracy and confidentiality.
• Identify and implement continuous improvement opportunities to enhance service efficiency and effectiveness.
• Contribute actively to the overall success and goals of the department.
• Adhere to Occupational Health & Safety guidelines and promote a safe work environment.

To be successful you will have:
• Proven experience in a service-oriented role, with a strong track record of delivering excellent customer service.
• Attention to detail and commitment to delivering quality work.
• Ability to maintain accurate records and handle sensitive information with confidentiality.
• Strong analytical skills with the ability to identify and implement process improvements.
• Excellent communication and interpersonal skills.
• Knowledge of Occupational Health & Safety regulations and practices preferred.

Whats in it for you?

No weekend work
Flexible working hours (between 8am-8pm)
50% WFH option
Stunning views overlooking Darling Harbour
Amazing growth and opportunities within the business

Why work at Avant?

At Avant, our people are the centre of everything we do for our members. We offer a range of benefits and opportunities to enable you to make a difference, learn, and grow in your career.

We value our people by offering an inclusive workplace with a diverse range of benefits, flexible working options, career development, and internal mobility opportunities. Our flexible working arrangements are designed to enable genuine work-life balance.

Your development is our priority and we have a variety of learning and development programs that will support you in your career.

We offer support to our people via Employee Assistance Program (EAP), Health and Wellbeing programs, Tertiary Education Sponsorship and Support.

We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others.

For further information, please contact our Careers team at careers@avant.org.au.

Please note: Avant Mutual is a vaccinated employer. Prior to the commencement of your employment by Avant, you are required to be fully vaccinated against the Covid-19 virus or have a medical certificate stating that you cannot receive a Covid-19 vaccination for valid medical reasons.

Other details

Pay type Salary

Apply now

Sydney NSW, Australia