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Telecross Volunteer - National

Adelaide SA, Australia ● Blacktown NSW 2148, Australia ● Southport QLD 4215, Australia ● Virtual Req #420
Tuesday, 13 February 2024

•    Ongoing position
•    Any morning of the week
•    Volunteering from your own home, you will need to have access to a laptop/tablet with internet connection and a phone 
•    Must be able to commit to at least one shift per week on a regular basis 
•    Please list your times and days of availability on the application form





7am-8am (AEDT) 

7am-8am (AEST) 

7:30am-9am (ACDT) 

7am-8am (AWST) 

8am-9am (AEDT) 

8am-9am (AEST) 

9am-10:30am (ACDT) 

8am-9am (AWST) 

9am-10am (AEDT) 



9am-10am (AWST) 

Why Choose to volunteer with Red Cross?

  • You can help improve lives and create a positive impact in your community
  • It’s an opportunity to enhance your skills & knowledge & gain new experiences
  • You’ll be helping Red Cross to support vulnerable people across Australia

The Program 

Having good social connections is essential for all aspects of health, especially as we age. Telecross supports older Australian’s who are isolated and at risk of accident or illness that may go unnoticed, such as falling or being unable to call for help. Telecross volunteers make daily calls daily to check in on our client’s wellbeing and safety, providing them with a friendly voice to wake to each morning, and supporting them to live independently in their own homes. The service operates every day of the year. If a call is not answered, Red Cross will take action to make sure the client is ok.  

As a Telecross volunteer, you will be rostered on to make up to 20 brief phone calls in one hour, with shifts available every morning of the week, including weekends. Telecross operates in every state and territory in Australia, with volunteers making calls to clients all across the country.      

The Opportunity 

For this role you will need good conversational skills and the ability to relate to and empathise with a broad range of older people, including those with different lived experiences, abilities, and cultures. You will be comfortable using computers and be able to learn the service’s web-based call management system. 
All volunteers will need to complete a National Criminal Check. Red Cross will ensure you have training, ongoing support and access to other opportunities within the world’s largest humanitarian network.   

The Impact 

As a Telecross volunteer, you will help vulnerable older people to feel safe and improve their social connection by listening, empathising, and providing them with a friendly voice. You will have the opportunity to learn from many people’s diverse history and knowledge, as well as feeling the satisfaction of giving back to others.  

You’ll be part of the Red Cross Aged & Community Care team that works to support older and vulnerable people across Australia through a range of volunteer-based programs.  

Application requirements

For this role you will be required to undertake a National Police Check, organised through Red Cross.  

Further Information 

To find out more about this opportunity please contact the Aged & Community Care Workforce Team on 1300 559 992 or at agedcarevolunteers@redcross.org.au.  

Thank you for considering volunteering at Red Cross. We also have great career opportunities, please visit our website https://www.redcross.org.au/careers/ 

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with different lived experiences, abilities, gender, ethnicity, age, and sexual orientation. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.

Other details

  • Job family Aged Care
  • Job function Volunteer
Location on Google Maps
  • Adelaide SA, Australia
  • Blacktown NSW 2148, Australia
  • Southport QLD 4215, Australia
  • Virtual