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Reception & Administration Volunteer - Rockhampton QLD

Red Cross House, 1 Canning St, Rockhampton City QLD 4700, Australia Req #381
Monday, 22 January 2024


  • Ongoing role 
  • Weekdays – mornings & afternoons 
  • Must be able to commit to at least one shift per week on a regular basis  
  • Please list your times and days of availability on the application form 

Why Choose to volunteer with Red Cross? 

  • You can help improve lives and create a positive impact in your community 
  • It’s an opportunity to enhance your skills & knowledge & gain new experiences 
  • You’ll be helping Red Cross to support vulnerable people across Australia 

The program  

The Rockhampton Accommodation Centre provides a welcoming home away from home for people travelling from rural and remote areas to receive medical treatment at the Rockhampton Hospital. The Centre provides accommodation and Medical Equipment Hire services to clients of the Rockhampton Hospital.  The Centre is designed to reflect the Red Cross wellbeing model, with its sense of openness, welcome and homeliness, mirroring health and recovery.  

The opportunity  

For this role you will need the Ability to communicate with a diverse cross section of the community, including Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds, have demonstrated time management and organisational skills to coordinate administrative functions and be proficient in utilising MS Office, particularly MS Excel, or similar packages. Your ability to use initiative and work with minimum supervision as well as take direction and work as part of a team, be reliable and flexible to work on a range of tasks will also be an asset.  

Key Roles and Responsibilities include: 

  • Welcome new guests to the Centre, providing them with essential explanatory documentation 
  • Process guests check in and check out requirements and ensure that guest payments is received and processed  
  • Support in the processing of Mobility Equipment Hire Service Paperwork and rentals 
  • Assist with the administrative and reception tasks at the Centre, including but not limited to photocopying, filing, data entry and maintenance of guest records and responding to telephone, email and face to face enquiries 
  • Demonstrate a proactive approach to Workplace Health and Safety  
  • Ensure confidentiality and discretion is exercised in all Red Cross duties and communications 

The impact  

As a volunteer, you will help those travelling for medical treatment feel at home and ease their recovery by listening, empathising, and providing them with a friendly voice. You will have the opportunity to learn from many people’s diverse history and knowledge, as well as feeling the satisfaction of giving back to others.   

Application requirements 

For this role you will be required to undertake a National Police Check, which will be organised through Red Cross.   

To submit this an application you will need provide details for two professional references.  

The role will also require you to hold or apply for a Working With Children Check or Working With Vulnerable People Check depending on your State/Territory.  Red Cross can assist you to apply for this check. 

Further information  

To find out more about this opportunity please contact Sharryn Fahy at sfahy@redcross.org.au 

Thank you for considering volunteering at Red Cross. We also have great career opportunities, please visit our website https://www.redcross.org.au/careers/ 

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with different lived experiences, abilities, gender, ethnicity, age, and sexual orientation. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.

Other details

  • Job family Administration
  • Job function Volunteer
Location on Google Maps
  • Red Cross House, 1 Canning St, Rockhampton City QLD 4700, Australia