Reservations Manager

At Quay West Suites Melbourne we transform every guest's stay into an unforgettable experience. We are more than just a luxury apartment-style hotel—we are a vibrant community overlooking the beautiful Yarra River, right in the heart of Southbank Promenade, where style and elegance meet top-notch hospitality.

Here, you will work in a stunning environment, surrounded by modern amenities designed to make every stay exceptional. From our Jarrah Restaurant & Bar to our state-of-the-art gym, stunning lap pool, and serene spa, our hotel offers a diverse range of facilities that cater to business travellers, families, and romantic getaways alike.

We pride ourselves on providing personalised service, and we’re looking for passionate individuals to join our dedicated team. Whether you’re interested in guest relations, food and beverage, or event coordination, you’ll find opportunities to grow and excel in a dynamic and supportive setting.

Purpose

As Reservations Manager, your role is pivotal in shaping exceptional guest experiences, from their initial inquiry to their arrival. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. With your enthusiastic guidance, you will inspire the Reservations crew to excel in their roles and consistently deliver outstanding customer service.

Primary Responsibilities

• Take the helm and guide the reservations’ day-to-day operations with expertise
• Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
• Facilitate the on boarding process for new team members, ensuring they are equipped with the necessary skills and knowledge to excel in their roles
• Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
• Safely and securely handle payment transactions, verifying billing details for accuracy
• Assist in resolving guest complaints or issues related to reservations, billing, or room assignments

Skills and Experience

• Experience as a Reservations or Front Office Team Leader, ready to flex your leadership skills and take the next step in your career
• Masterful in the art of both written and spoken communication
• Proficiency in using reservation and property management systems is a plus
• The knack for juggling multiple tasks, thriving under pressure, and quick thinking to address issues or guest concerns is a must
• Team player with a positive attitude and willingness to go the extra mile
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

If you value excellence, creativity, and making every guest's experience special, we’d love to hear from you. Join us at Quay West Suites Melbourne and help create unforgettable moments for our guests.