Cluster Maintenance Manager

We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Building on the strength of our teams, we personalise expert solutions to break new ground and reimagine hospitality to inspire new ways to experience the world. 

Purpose

As Cluster Maintenance Manager, your role is essential in maintaining the seamless operation of Maintenance Teams across a cluster of properties within the region. In close collaboration with property managers, you will take charge of the teams, resource management, and expertly oversee the attainment of peak performance and safety standards. Additionally, you will implement preventive maintenance practices to ensure the continuous, long-term, uninterrupted operation of these properties.

This role will oversee a number of Mantra Hotels in the Sydney CBD and suburbs.

Primary Responsibilities

• Manage and guide maintenance operations across multiple properties
• Implement a service-centric strategy for overseeing guest needs while executing scheduled and reactive maintenance
• Ensure clear and efficient communication at all levels, from the General Manager, to guests, to owners and on-site contractors
• Report and track programmed maintenance while keeping stakeholders engaged with email and telephone communications
• Foster close collaboration with all departments to effectively address and resolve issues as they arise

Skills and Experience 

• Demonstrated prior experience in a similar role
• A dynamic leader with a background in maintenance or engineering, within the realm of Strata / Management Letting Rights (MLR) operations
• Possesses strong administrative and computer proficiencies alongside outstanding abilities in stakeholder management and negotiation
• Confident in comprehensive financial understanding of managing a profitable operation, and familiarity with WHS legislation compliance
• Team and Time Management. Ability to guide and develop your team in various locations whilst managing conflicting priorities
• Ability to perform emergency maintenance tasks beyond regular working hours, including situations such as complete power outages, fire system evacuations, and mechanical system failures

 Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.