Owner Relations Manager - Pullman Port Douglas & Palm Cove

Nestled along the stunning southern end of Palm Cove beach, Pullman Palm Cove Sea Temple Resort & Spa is a luxurious haven just 25 minutes north of Cairns. Similarly, Pullman Port Douglas Sea Temple Resort & Spa, located in the picturesque town of Port Douglas, is a mere hour's drive from Cairns. Both resorts offer an exceptional range of accommodations, including stylish studios, spacious two- and three-bedroom apartments, and an exquisite three-bedroom beachfront private villa, ensuring an unforgettable stay in this tropical paradise.

Purpose

As the Owner Relations Manager, your friendly and diplomatic demeanor is your key asset as you embark on a mission to strengthen and nurture relationships with our current apartment owners across Pullman Port Douglas and Pullman Palm Cove Sea Temple Resorts. Furthermore, your charm and expertise will be instrumental in fostering connections with potential owners, thus contributing to the growth and enhancement of our property portfolio.

Primary Responsibilities

• Forge and sustain relationships with current apartment owners while also establishing connections with potential investors and other building stakeholders
• Respond to enquiries from apartment owners in relation to matters regarding the management of their investments, apartment returns and general owner account enquiries
• Effectively resolve any enquiries or concerns from apartment owners
• Develop and maintain a high level of knowledge about the management letting options provided by Accor and relevant industry legislation
• Implement strategies and initiatives to increase keys under Accor’s management
• Travel between Pullman Port Douglas and Pullman Palm Cove as required

Skills and Experience

• Previous experience within the Property Industry in Business Development / Property Management is beneficial
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Masterful in the art of communication, both the written and spoken
• Display confidence in your ability to cultivate strong relationships, effectively address challenging situations, and implement solutions that enhance service quality
• A current real estate sales certificate or transferrable licence or nearing completion 
• Strong administrative skills

 Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.