Spa Receptionist

Pullman Magenta Shores, a luxurious 5-star beachside resort just 15 minutes north of Terrigal on the NSW Central Coast, is more than just a serene escape—it’s an inspiring place to work. Our resort offers a sanctuary of relaxation and elegance, with studio guestrooms, villas, luxury beach houses, terraces, and a variety of dining options, including Barretts Restaurant, Shallows Casual Dining and Bar, and the seasonal Lagoon Bar. We also feature event facilities and the rejuvenating Vie Spa.

As a team member, you’ll thrive in a dynamic environment where your role contributes to delivering exceptional guest experiences. Surrounded by the Pacific Ocean, Tuggerah Lakes, and Wyrrabalong National Park, this stunning backdrop provides the perfect setting for a balanced work-life experience.

Purpose

As our dedicated Spa Receptionist you are the first point of contact for our guests, playing a vital role in ensuring a welcoming and professional environment, while also managing the administrative side of the spa.

This role offers a fantastic opportunity for someone currently studying beauty therapy or looking to build a career in the wellness sector

Key Responsibilities:

• Greet clients warmly, creating an inviting and relaxing atmosphere
• Handle enquiries, schedule appointments, and manage treatment bookings
• Provide information about spa services and products, upselling treatments and retail items where appropriate
• Maintain a high standard of presentation for the reception area and guest amenities
• Assist with administrative duties, including data entry and payment processing
• Ensure guest satisfaction by responding to needs and requests with care and professionalism

Skills and Experience

• A passion for people and delivering exceptional customer service
• Great communication skills and the ability to make clients feel valued
• Strong organisational and administrative abilities
• The ability to work well within a team and independently
• Immaculate presentation and a friendly, positive attitude
• Weekend availability is essential, with some weekday hours required

Previous experience in a reception or customer-facing role is preferred but not essential. If you're new to the wellness industry, this is an ideal role to get started while you study or transition into a career in beauty or spa therapy.

If you have a genuine desire to help others feel relaxed and rejuvenated, we’d love to hear from you! 

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

At Pullman Magenta Shores, you’ll be part of a team that helps guests relax, explore, and connect, all while enjoying a workplace that feels like a retreat from the everyday.