General Manager

Mantra Parramatta, positioned in the Parramatta CBD, offers a touch of chic in the heart of Sydney's west. With over 180 studio and 1 bedroom apartments, Social House dining and bar, 3 conference rooms, gym and pool, Mantra Parramatta is a popular venue for government, corporates, groups and leisure guests to enjoy. 

As our next General Manager, you will have a presence that evokes comfort and style and embody the art of human connection, creating meaningful and impactful relationships with your team, guests and external stakeholders. 

You will have your finger on the pulse, guiding, coaching and mentoring your team to achieve excellence across all departments. You will be responsible for achieving and exceeding guest satisfaction indicators and reporting, monitoring and presenting monthly financial findings against budget.  

The Role

• This role calls for a versatile leader with strong operational expertise, who thrives in a hands-on environment and leads by example
• Free onsite car parking and close to public transport (train)
• Personal and professional development opportunities including support to obtain Real Estate Licence if not held

Primary Responsibilities

• Manage all facets of the hotel, including food & beverage, rooms division, revenue management
• Be well versed in financial budgets and targets and prepare reporting to the Area General Manager and owners
• Strong commercial acumen to ensure the hotel’s profitability and success 
• Be instrumental in driving changes and improvements in performance and implementing strategies in line with business objectives
• Create and build strong relationships with key stakeholders, property owners, guests and regional shared services
• Maintain excellent product and service standards whilst maximising revenue and balancing expenses
• Focus on recruiting and developing a team that is engaged in driving a positive customer sentiment

Skills and Experience

• Possess previous experience as a General Manager in a corporate hotel, with a good understanding of Food & Beverage and Events
• You will lead by example creating an environment where your team are encouraged and motivated to be their true self each day
• Confidence in your capability to build strong relationships, effectively resolve difficult situations and implement solutions that improve the service levels and financial results of the business
• Past experience working with body corporates in an Management Letting Rights (MLR) setting is desirable  
• Comprehension of the key metrics that impact and grow hospitality businesses, using this knowledge to drive top line revenue and motivating your team to do the same
• Hold current Real Estate licence (Class 1) (advantageous, not crucial)

 Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.