General Manager

Peppers Gallery Canberra, located in the contemporary hub of New Acton, is an 80-room hotel within walking distance of Canberra CBD, Lake Burley Griffin and many of Canberra's national attractions. Offering a unique blend of history and modern hospitality, the hotel is home to Bicicletta Restaurant, where guests can enjoy authentic Italian cuisine, either indoors or in the charming leafy courtyard.

As General Manager, you will oversee daily operations, ensuring seamless performance across all departments while maintaining profitability. Your hands-on leadership will drive excellence, mentoring and inspiring your team to deliver outstanding guest experiences. The role requires expertise in stakeholder management, especially in working closely with the property owner.

This is a unique opportunity to lead the hotel’s transformation as it undergoes a significant refurbishment in early 2025, rebranding under the Handwritten Collection

Primary Responsibilities

• Manage all facets for Peppers Gallery Canberra, including revenue management, recruiting & training, customer service and achievement of financial targets
• Be responsible for leading and developing your team to ensure the hotel’s profitability and success
• Be instrumental in driving changes and improvements in performance and implementing strategies in line with business objectives
• Create and build strong relationships with key stakeholders, property owner, guests and regional shared services
• Maintain excellent product and service standards whilst maximising revenue and balancing expenses
• Focus on recruiting and developing a team that is engaged in driving a positive customer sentiment
• Serve as a representative of Accor, building and maintaining strong connections within the local community to promote engagement and collaboration

Skills and Experience

• Proven experience as a General Manager, ideally within a boutique hotel environment, with a strong ability to lead and manage diverse operations
• Experience in managing refurbishments is highly desirable, as you will play a key role in shaping the property’s exciting new chapter
• Display confidence in your ability to cultivate strong relationships, effectively address challenging situations, and implement solutions that enhance service quality
• You create environments where your team are encouraged and motivated to be their true self each day
• Experience and capability to drive financial growth through skilful & thoughtful strategy
• Comprehension of the key metrics that impact and grow hospitality businesses, using this knowledge to drive top line revenue and motivating your team to do the same

 Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.