Duty Manager - AEWV

Purpose

As Duty Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise. Think of it as being the bold captain on a thrilling hotel adventure!

Place of Work: Peppers Beacon, 34 Lake Esplanade, Queenstown, 9300.

Hourly Rate: $29.66 NZD Per hour

Employment Status: Full-time (min 30hrs per week)

Employment Type: Permanent

Primary Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills and Experience

• Demonstrated expertise in Hotel Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader, Supervisor, or Manager
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of both the written and spoken communication
• Previous experience in a strata management apartment complex with multiple ownerships
• Sihot Property Management System experience would be a key advantage.
• Previous Front Office or other hotel department leadership experience would be required.
• Shift work including early, shifts and late shifts is required.
• Weekend and public holiday shifts are required.
• Overnight shift coverage, to support the team when required.
• Basic Maintenance request from guests would be expected to be attended to as require.
• Collecting and delivering guest luggage as required for both individual guests and groups.
• Multilingual would be viewed as an essential advantage, with spoken and written English at a proficient level.
• Sound knowledge and experience on Sihot Property Management System (PMS) Front Office functions, with additional specific knowledge on Reservations, allocations and inventory management.
• In depth knowledge of an individual strata property management model and importance of all stakeholders.
• Experience of financial management in Sihot PMS, specifically of a strata trust accounting environment and individual unit ownerships.
• Ability to nurture existing and foster new stakeholder relationships, with particular focus on strata owner relationships to support and grow the businesses ambitious plans.
• Previous operational experience in a similar resort property, in either housekeeping and front office departments would be viewed as advantageous.
• Display a natural ability to provide a genuine and authentic level of care and empathy when required to connect and enhance the overall guest experience.
• Exposure to Sihot PMS, strata management and trust account end of month reconciliations and financial functions.

 Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

To view all current opportunities within Accor Apartments & Realty, visit: https://dayforcehcm.com/CandidatePortal/en-AU/accorpacific