Maitre D - AEWV

Purpose:

As a Maître d’, your role is all about ensuring the restaurant's front-of-house operations run smoothly and creating a welcoming atmosphere for our guests. You're not just a host; you're the face of the restaurant, responsible for providing excellent customer service and memorable dining experiences.

This role is a Full Time position, working 40 hours per week with a pay rate ranging between $28.00 - $30.00

Key Responsibilities

• Oversee the team to ensure they offer a warm welcome and assist guests from their arrival to their departure
• Train and mentor Food & Beverage attendants to ensure seamless and memorable service
• Aid both internal and external guests in making dining reservations
• Keep the cash flow smooth as silk with your expertise in the point of sale cashiering system, ensuring accuracy and a balanced till
• When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity
• Craft training plans and organise both on and off-the-job training sessions for our dynamic team
• Monitor staffing, payroll, cost control, and profit optimisation with a steady hand
• Keep a watchful eye on our stock levels and collaborate with the restaurant manager to conduct stocktakes, ensuring timely orders when our pantry runs low
• Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance

Skills and Experience

• Proven track record in customer service within the hospitality sector
• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including early mornings, evenings, weekends and public holidays as required
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
• Passion for engaging with patrons and collaborating within a team of diverse professionals

 Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

To view all current opportunities within Accor Apartments & Realty, visit: https://dayforcehcm.com/CandidatePortal/en-AU/accorpacific