Reservation Agent - Inbound Travel

Purpose

As a Reservations Agent with a key focus on inbound travel, you play a vital role in delivering an exceptional guest experience from the initial inquiry through to arrival. You are responsible for managing group reservations efficiently using the hotel's property management system. Your expertise in room availability and rates, combined with your ability to suggest exciting upgrades, ensures a memorable stay.

The Role

• Part-time contract position that offers the ideal work-life balance with shifts from Monday to Friday, 9 AM to 5 PM
• Base hourly rate of $25.80 plus superannuation

Primary Responsibilities

• Assist inbound group enquiries and reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
• Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations

• Load inbound groups and rooming lists & arrange breakfast boxes for Inbound Groups
• Ensure inbound agents without credit are invoiced and pay in advance to the group arrival
• Look after loading group rooming lists and ensuring comments and billing are correct and accurate
• Distribute necessary information about individual groups to front office regarding accommodation, check in and check out and arrival times as known

• Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
• Safely and securely handle payment transactions, verifying billing details for accuracy
• Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs
• Assist in resolving guest complaints or issues related to reservations, billing, or room assignments

Skills and Experience

• Previous experience in handling reservations for inbound or group travel is highly preferred
• Proficiency in using reservation and property management systems is a plus
• Problem-solving skills and the ability to remain calm under pressure
• Team player with a positive attitude and willingness to go the extra mile

 Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.